Spraye utilizes automated statements to help your business manage collections seamlessly, keep customers informed of their balances, and reduce administrative overhead.


1. Automatic Monthly Statements

Spraye features a built-in automated billing cycle to prompt customers to clear outstanding balances.

  • Delivery Schedule: The system automatically generates and emails monthly statements on the 1st of every month.
  • Recipient Logic: Statements are only sent to customers who have an active, outstanding balance. Customers with a $0.00 balance will not receive an automated email.


2. On-Demand Manual Generation

If a customer requests a statement mid-month, or if you need to review their ledger internally, you can generate a statement at any time.

  1. Navigate to the Customers tab and open the specific customer record.
  2. Click the Generate Statement button located at the top of the profile page.
  3. Enter a specific date range for the statement, or leave the start and end dates blank to run the statement for all time.
  4. Review, print, or manually email the PDF snapshot of their account ledger.


3. The Customer Portal Experience

Customers have 24/7 access to their financial history. When a customer logs into their Spraye Customer Portal, they can:

  • View their complete account statement history.
  • Track individual invoices, payments made, and any Available Credit balances.
  • Pay off their entire outstanding statement balance directly online.


4. Pro-Tip: Show Total Balance Due on Invoices

You can increase collection rates by displaying a customer's total statement balance on every single invoice they receive.


To enable this feature:

  1. Go to your Global Invoice Settings.
  2. Toggle ON the option to "Show Total Balance Due on Invoices".
  3. Result: When an invoice is sent, it will display the specific cost of that service plus a dynamic line item showing the customer's total outstanding account balance, prompting them to clear the entire statement.


5. Statement Information

Statements show the following information:

  • Statement Number
  • Customer Id
  • Date
  • Bill to Address
  • Account Summary
  • Invoice Date
  • Invoices Number
  • Description which shows the Property Name and Address
  • Charges
  • Credits
  • Statement Balance
  • Account Current Balance Total