In this section, we will show you how to manage your users in 3 ways: add, edit, and mark inactive. Your admin users will have the ability to assign services and schedule routes for your technicians. Your technicians will only be able to see their assigned routes and scheduled services for the day from the technician screen. For more information, see: Technician Workflow 


Reminder: Don’t forget to add an “Applicator Number” that will be included in your compliance reporting.


How to Add a New User:


  • Click Manage Users from the menu that opens when you hover your mouse over your name in the upper right corner of the page.  
  • Click the “Add User” button at the top of the screen
  • Now, you can add the user’s contact information
    • Note: An email address is required to add a new user, even technicians. The email address allows the technician to log in and receive internal notifications. For example, if you or someone in your office assigns a note to a specific technician, Spraye will send that note to them via email. The email does not have to be active or monitored, but it must exist in the system to enable login access. For technicians without a real email address, some companies create a placeholder email just to set them up and enable login.
  • The Applicator Number will be used in compliance reporting

Passwords: new passwords must be at least 10 characters. This applies when you add a user, edit a user, update your own profile, or reset a password, for office users, technicians and customer portal users alike. When you edit a user or your profile, leave the password blank to keep the current one. Passwords set before this rule still work for signing in until they are changed.


Remember Me: on the login page, check Remember Me to stay signed in on that browser for up to 90 days. Password reset links expire after 24 hours. Resetting a password signs that account out of every remembered device.


You will assign 1 of 4 "Roles" for the user:

  1. Account Owner - Account Owners can edit and change everything within the system
  2. Account Admin - Account Admins can assign services to Technicians 
  3. Technician - Technicians can only access their personal routes each day
  4. Custom - Custom roles are created as part of our Advanced User Management. If you do not have access to this page, contact us at support@spraye.io to discuss your options for adding this feature to your subscription. To learn more about this feature, see: Permissions


Note: Accounts with the Account Owner role do not need to create a separate user profile to access the system's technician features. A single user account with this role can simultaneously access both Admin and Technician roles.


How to Edit an Existing User:



  1.  Click “Manage Users” from the main navigation menu on the left side of your screen. 

  2. You can edit an existing user by either clicking on their name or on the pencil icon on the right side of the page. 

  3. To edit the user's Role, click on the Role dropdown and select the new role. 

  4. You can change a user's status to inactive by toggling the user status switch to the left




Users cannot be deleted; however, deactivating an account is essentially the same as deleting it, with the benefit that you can re-enable it if needed. Inactive accounts remain in the system for historical reporting and audit trails, but they are excluded from billing. Inactive users won’t appear in any technician assignment dropdowns.


Reminder Don't forget to click Submit after editing any information in Spraye!