Situation: When completing service applications, product data appears in the completed service logs, invoices and service completion emails for some services, but other applied services fail to log product usage or report completion data properly.
Cause
This issue typically occurs when the applied products are missing critical rate parameters in their product settings.
For the system to calculate, track, and record product usage, as well as display that information on customer-facing documentation, every product must have its application rates defined. If these values are left blank:
- The system cannot process or log the application data internally.
- Product application details will not populate on customer invoices.
- Product application details will not appear in automated service completion emails.
How to Fix
To resolve this issue and ensure product data records properly across logs, invoices, and completion emails, update the missing parameters in your product settings:
- Navigate to Products: Click on Products in the left menu to open your products list.
- Click on the Product Name to edit it: Open the product profile associated with the affected service.
- Verify Application Rates: Ensure the following fields are completed:
• Application Rate: Must be specified for all products.
• Mixture Application Rate: Must be specified for all products. - Save Changes: Click Save at the bottom of the page to save any changes.