If you are the primary account owner, you do not need to add yourself as a team member under the "Manage Users" screen. If your name is listed there, you are likely in the system twice. This can potentially create a duplicate profile conflict where your route is assigned to one profile, but you are logged into the other.


There is also a quick scheduling filter check to keep in mind: by default, the technician view only shows today's routes. To see tomorrow's work, you must specifically adjust your mobile view.


Follow this step-by-step guide to fix the duplicate profiles and verify your route.


Step 1: Identify and Rename the Duplicate Account

  1. From your desktop dashboard, navigate to Manage Users.
  2. Look for your name. (Remember: The primary owner account does not appear here. If you see your name, it is a duplicate profile).
  3. Click into that user profile and temporarily change the name slightly so you can tell the two accounts apart (for example, change "Bob Smith" to "Bob1 Smith").
  4. Save the changes.


Step 2: Reassign the Route to Your Main Admin Profile

  1. Navigate to Scheduled Routes on your desktop.
  2. Filter for the route you created for tomorrow (which is currently assigned to the duplicate "Bob1" profile).
  3. Select all the stops on that route and click Edit.
  4. Reassign the stops to your true Admin/Owner profile name (the one without the "1").
  5. Create and name the new route for tomorrow, then click Save.


Tip: Uncheck or skip the "Notify Customers" option during this step to avoid sending duplicate notifications to your clients.


Step 3: Check the Mobile Technician View (Toggle Future Routes)

  1. Open the Spraye app on your mobile phone and switch to the Technician View.
  2. If you still don't see the route, it is because it is scheduled for tomorrow.
  3. Tap the filter or settings icon and select "View Future Routes" to see tomorrow's schedule. Your newly reassigned route should now be fully visible.


Step 4: Deactivate the Duplicate Account


To prevent this confusion from happening on future schedules:

  1. Return to the Manage Users screen on your desktop.
  2. Locate the temporary account you renamed (e.g., "Bob1 Smith").
  3. Change its status to Inactive.


By archiving this duplicate profile, only your primary owner/technician account will appear in your scheduling dropdowns moving forward.