Overview
All invoices that have not yet been sent yet will be sent at 8:00 PM in your current time zone as long as the Auto-Send Invoices by Email option is enabled on the Global Settings page. However, to help businesses maintain a professional image and avoid sending notifications during "off-hours" (such as late at night), users now have the ability to set a Custom Delivery Window.
Default Behavior
If no changes are made, the system continues to send invoices at its standard default time. No action is required if you are satisfied with the current delivery schedule.
Setting a Custom Time
If you prefer to restrict invoice delivery to specific hours, follow these steps:
Navigate to the Invoice Settings section on the Global Settings page.
Locate the Time of day the invoices are sent setting.
Select your preferred delivery time from the dropdown menu.
Delivery Intervals
To keep the process simple and organized, custom times are available in one-hour intervals (e.g., 8:00 AM, 9:00 AM, 10:00 AM).
Why use a custom time?
Customer Experience: Avoid sending automated texts or emails late at night or very early in the morning.
Brand Consistency: Align notification delivery with your actual business hours.
Reduced Friction: Ensure customers see their invoices when they are most likely to be at their desks or available to handle payments.
Pro Tip
When selecting a time, consider your customers' primary time zone. Setting a 9:00 AM delivery time ensures your business stays top-of-mind as they start their workday.
Frequently Asked Questions
What happens if an invoice is generated after my custom time has passed? If an invoice is triggered after your selected window (e.g., your time is set to 10:00 AM, but the job is finished at 2:00 PM), the system will queue that invoice to be sent at the designated time the following day.
Can I change this back to the default? Yes. Simply select the option System default in the dropdown and the system will revert to sending invoices at 8:00 PM in your current time zone.