The following video is an overview of the technician view within SPRAYE and provides a high level overview and walkthrough of the entire technician workflow from beginning to end.
Video Summary: Technician Route & Service Management
This tutorial provides an overview of the Spray Technician Mobile Interface, detailing how technicians manage their daily routes, document services, and communicate with customers from the field.
1. Morning Prep & Route Overview
Route Summary: Technicians can start their day by viewing a detailed summary of their route, including total mileage and estimated drive time.
Product Loading: The system provides a breakdown of all chemicals, mixtures, and total product needed for the day, categorized by square footage and grass types (e.g., Bermuda, Fescue).
Tech Scoreboard: A real-time tracker shows the technician’s progress, including completed square footage, number of stops, and revenue generated.
2. Navigating the Route
Interactive Map: Technicians can view their entire route at a glance. The system defaults to the most efficient path but allows for out-of-order stops.
Dynamic Optimization: If a technician visits a house out of order, the system will offer to re-optimize the remaining stops from that new location.
"On My Way" Notifications: With one click, technicians can send a pre-configured text to the customer to announce their arrival.
3. On-Site Service Management
Property Details: Technicians have access to property photos, gate codes, boundary maps (via the Measure Map Online tool), and historical service records.
Weather Compliance: When a service is started, the system automatically pulls local wind speeds. Technicians can override this with manual readings (e.g., from a hand meter) to ensure compliance logs are accurate.
Time Tracking: A "Time on Property" clock begins as soon as the service is started, providing accurate data on labor efficiency.
4. Documentation & Post-Service Completion
Condition Flagging: Technicians can note active property issues like "Brown Patch" or "Drought Stress." Selecting these flags automatically inserts educational content into the customer’s service email.
Automated Calculations: The system pre-calculates the amount of product used based on the property size. Technicians can manually adjust these numbers if they performed spot-spraying instead of a broadcast application.
Customer Communication: After completion, technicians can add photos and notes (What I Saw, What I Did, What to Expect).
Invoicing: Invoices can be emailed or printed on the spot. If skipped, the system can be configured to automatically batch-send all unsent invoices at the end of the business day.
Technician Screen Overview Transcript
0:00 Usually the screen is going to look a little bit smaller. So you can see at the top, we have a summary that technicians typically like to have this in the morning when they're loading up their trucks and they're trying to figure out the amount of product and chemicals and mixture and everything that they are loading for the day.
0:19 It will summarize mileage and drive time of course, but it's also taking the entire list of services that need to be done at each stop and it's breaking it down into how much square footage is this, how much front yard square footage, how much backyard, dividing it by grass type if you're tracking that.
0:37 It'll also take all the products and it's going to say for each product, you know in all these services, here's how much total you're going to need and then how much mixture to apply for all of those. And again it'll break it down by grass type if you need that. So it's just going to summarize all that information.
0:56 And there is a little tech scoreboard here that keeps track of how much square footage you've done, how many stops you've done, and how much revenue has been completed. And of course, you can see your entire route at a glance here, so you can see where you're going to be going.
1:13 But otherwise you would just click on the first stop and you can send the quick "On My Way" text if you need to, if you want your technicians to send a little message quickly when they're on their way, saying "hey we're coming out" and, you know letting them know that you'll be there shortly.
1:31 When you arrive at a stop, you have a lot of information that you can see sort of at a glance or you can dig down as much as you want. A lot of times there's a property photo, if you want the technician to make sure they're at the right property, that's helpful, especially for new technicians.
1:48 Service details, you can dig down into, you know the property zone, product details, how much, you know application, mixture rate, all of that good stuff for each product. So all that's there, it's not always necessarily needed, but it's there if they need to reference it.
2:06 Also yard information is contained here as well, if they need to reference that. Like for example, if there's a gate code or something special they need to know about the actual property itself or accessing the property, you can put that info here. You can see maps and boundary lines for the property if you use our Measure Map Online tool.
2:28 There's also service history here if you need to go back and look and see, you know what was done and when and by who. You can see all of that service history. You can see any active property conditions here, if they've been tagged on this property before. And if you arrive at a property and see that there's no more brown patch, you can get rid of that active condition.
2:51 You can also make quick notes if you need to before starting the service. If you need to take a progress picture or just make a quick note about the property, you can make an internal note or you can make a note to send something to the office or like to somebody else on the team if something needs to be addressed.
3:12 So most of the time the technician simply arrives at the property and just clicks "Start Service" and this, when I click this, it's doing a check. So it's pulling the wind speed at that location at that time, and it does give you the opportunity though to override the wind speed if you feel like "Hey, I don't really feel it's actually 3 miles per hour, I feel like it's more like 2," maybe you've got a hand meter or something like that, you can override it, and what you record here is what is recorded in the compliance logs.
3:44 So I'm going to go ahead and submit that, and at this point what has happened is that the time clock has started for time on property. So now that time on property is being logged, and once the actual service is completed, the technician will just get their phone back out and click "Complete Service."
4:09 And on this screen, this is actually an optional screen. So many companies require this screen, to have their technicians fill out sort of a more structured note for the customer about what they saw, what they did, and what to expect next. You can put any kind of notes in here.
4:33 They also have the option to upload an image if they want of the property. So this could be coming from their phone, and maybe it's like a progress picture or just to show proof that they were there or show what they did, they can choose a file and quickly attach it. And everything that's typed in here will automatically get inserted into the post-service completion email notification that goes out to the customer as soon as this is completed.
5:02 Now on the next screen, all of this information about what products and chemicals were used is all pre-filled and pre-calculated by the system, so the technicians do not have to do any calculating or figuring of any of this stuff. It's all pre-filled, but they have the opportunity to go in and override anything.
5:23 If for example Herbicide A was not broadcast like planned and instead it was spot sprayed, they can go in here and override that and say "actually it was more like 5 gallons," they can change any of this, or if a product is used on the fly, they can also quickly add another product that was used at the stop.
5:43 Also if you see any additional property conditions, like new issues, you can flag them here, so you can add in "Hey, they're mowing too low," and if that's happening, so like if you see something and you click the button to include or add that property condition, there is pre-written sort of pre-typed up information for each of these property conditions that you can have in your account.
6:12 When you check these boxes, it's going to automatically insert all that pre-written information into their post-service completion email. So it's going to give them information about "What is brown patch?" "What is drought stress?" "How should I be mowing? If you're mowing too low, here's what you should be doing," you know just educational information and then more details or instructions on how you can help them if you want to include that.
6:38 And then we just have some additional space here for more notes if you would like to send any additional notes to the customer. Otherwise, you're done, so we would just click continue. And at this point the technician can choose to either email an invoice right away, and that'll just send it by text and/or email to the customer at this time, or you can print it if you have like printers in the truck or something like that, you can print them on the spot.
7:06 Otherwise if the technician forgets and does nothing on this screen, it's okay because we have a setting for automated invoices to be sent every day if you choose to have this setting turned on, where it will automatically go through at the end of every day and look for any unsent invoices and then it will just send them out at the end of the day.
7:29 So otherwise that is how you complete a stop, and when you're done, it will just take the technician back to the main route page and take them to the next stop. If you go out of order, so let's say I do need to jump down and do David's house first, because this whole entire list here is in what the system thinks is the most efficient and fastest route for this list of properties. But for some reason or another, sometimes you just need to visit a certain house at a specific time and go out of order. If you do that, the system will recognize that you've gone out of order and it will ask you if you want to re-route from that point and optimize the rest of the stops from there.