The process for entering completed services retroactively and backdating the application date requires using both the Admin and Technician views of SPRAYE.


Here are the step-by-step instructions for adding a completed service that was not previously recorded and adjusting the date:


Step 1: Schedule the Completed Service

The system requires the service to be scheduled and marked as complete in the Technician View before the date can be edited.

  1. Navigate to Scheduling > Unscheduled Services > Table View.
  2. Search for the customer's name.
  3. Check the box next to the service that was performed but not yet recorded.
  4. Schedule the service by assigning it to a technician (you can assign it to yourself) and a date.


Step 2: Mark the Service as Complete (in Technician View)

You must switch to the Technician View to mark the service as completed.

  1. Hover over your name (in the Admin View) and switch to the Technician View.
  2. Locate the service you just scheduled.
  3. Click Start
  4. Click Complete 


Step 3: Backdate the Application and Update the Invoice

Once the service is marked as complete, you can adjust the completed date to match the actual date the work was performed. This action will update the date automatically on the corresponding invoice.

  1. Switch back to the Admin View.
  2. Go to Reports and click on the Completed Services Log.
  3. Click the Adjust Completed Services button at the top of the log. Alternatively, you can search for the customer and click the little edit button next to the completed service.
  4. Locate the service entry you just created.
  5. Edit any details necessary
  6. Enter a justification for the update (e.g., "backlog").
  7. Save the changes.