Property Profile Photos
Overview
We have added the ability to upload Property Profile Photos to customer accounts.
This feature is designed to help technicians—especially new hires—visually confirm they have arrived at the correct location before beginning work. Once a photo is added, it will appear prominently at the top of the property profile and on the technician's screen during service visits.
How to Add a Property Photo
You can add a photo from the office (Web Portal) or directly from the field (Technician Screen).
Method 1: From the Property Page
Navigate to the Properties tab in the main menu.
Select the specific property you wish to update.
Locate the blue banner at the top of the "Property Profile" tab.
Click the white Change Image button in the top right corner of the banner.
Select and upload your photo.
Click "Save" at the bottom of the page.
Method 2: From the Technician Screen
Technicians can add or update photos while on-site.
Open the scheduled service/property on your mobile device.
Scroll down to the Property Image section (located below the map/directions).
Tap the Choose File button next to "Change property image."
You can choose to take a new photo with your camera or upload an existing one from your gallery.
Where the Photo Appears
Once uploaded, the image serves as the visual header for that property. It will verify the location for technicians every time they click to complete a service at that address.
