Knowledgebase

You can record a refund in Spraye, but to actually return the funds to the customer’s card, you’ll need to complete the transaction through your merchant account (SprayePay or Fiserv). 

Note The example below includes snapshots from a refund made through Fiserv. This may look different in SprayePay

Please follow the instructions below:

• Click the invoice # in Spraye to access the "Update Invoice" page 
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• Click the Record Refund button
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• Enter details and click Refund
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• The pop-up you see next is letting you know that what you're doing is recording a refund in Spraye, but we cannot actually put the money back on the customer's card. 
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• That needs to happen in your merchant account using the steps below: 
  • Log into CardPointe
  • Access the Reporting tab
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  • Click the transaction # for this charge 
  • On the Transaction Details page, click the Refund button 
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  • This will complete your refund