Method 1: Admin view

You can click into any property to edit it. From here you will see a dropdown labeled "Property Conditions". You will be able to choose from any of the pre-entered conditions to add to or remove from the property. 

Note: No message will go out to alert the customer if conditions are added from the admin screen.

Method 2: Technician view

From the technician screen, when completing a service, you can choose from pre-entered values in a dropdown list to add a condition to a property. All conditions in the system will have a pre-populated description that can be (optionally) sent to the customer in the service completion email.

IMPORTANT: In order to include these messages in your service completion email, you will also need to place the {PROPERTY_CONDITIONS} tag wherever you want the message to appear in your service completion email on your settings screen.